Returns & Exchanges

At Card Merchant Christchurch, we want you to be completely satisfied with your fashion purchases. If your items aren't quite right, we offer a flexible 30-day return policy for store credit or exchange on all full-priced apparel.

1

Initiate Your Return

Contact our support team or visit our Christchurch storefront with your order number and the items you wish to return to begin the process.

2

Prepare the Package

Ensure all fashion items are in their original condition, unworn, unwashed, and with all designer tags still securely attached.

3

Ship or Drop Off

Send your items back to our local warehouse via tracked courier or drop them off directly at our physical store location for faster processing.

4

Quality Inspection & Credit

Once our team verifies the condition of your return, we will issue your store credit or process your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing