Frequently Asked Questions

Everything you need to know about shopping with Card Merchant Christchurch

What are your shipping rates and delivery times?

We offer flat-rate shipping across New Zealand. Orders are typically processed within 24 hours, with delivery taking 1-3 business days depending on your location.

Can I return an item if it doesn't fit?

Yes, we accept returns on most fashion items within 14 days of purchase, provided they are in original condition with tags attached. Please note that certain sale items may be final sale.

Do you offer Click and Collect in Christchurch?

Absolutely! You can select the 'Pick Up' option at checkout to collect your order from our Christchurch storefront at no additional cost.

Which payment methods do you accept?

We accept all major credit cards, including Visa and Mastercard, as well as buy-now-pay-later options like Afterpay and Laybuy for your convenience.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up, or you can contact our team for specific garment measurements.

Are your products authentic and high quality?

We take pride in sourcing only genuine, high-quality apparel and accessories. Every item undergoes a quality check before being dispatched to our customers.